Returns and Refund Policy

Last updated: October 2026

Your right to cancel

If you are a consumer, you have the right to cancel your order and return items without giving a reason within 14 days of receiving them. To exercise this right, email us at glamcare@makeupgeek.co.uk within 14 days of receipt, stating your order number and the items you wish to return.

Condition of returned items

For health and hygiene reasons, beauty products can only be returned if they are unopened, unused and still in their original sealed packaging, with any seals and protective films intact. Items that have been opened, used or tested cannot be returned unless they are faulty or incorrect.

How to return

Email us to tell us you wish to return an item.
We will confirm the return address and instructions.
Send the items back within 14 days of telling us you wish to return them, securely packaged. We recommend using a tracked service.

Return shipping costs are payable by you unless the item is faulty, damaged or incorrect.

Refunds

Once we have received and checked your return, we will refund the price of the items and standard delivery charges (if applicable) within 14 days, using the original payment method.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or not as ordered, please contact us as soon as possible with your order number and photos of the item and packaging. We will arrange a replacement or a refund. Your statutory rights are not affected.